Manufacturers sometimes offer additional warranty. Some manufacturers will not
offer a warranty to the consumer if the product was purchased on the internet.
This can be frustrating for the consumer. We can generally help you determine
the nature of the problem by contacting us first. We can return the product to
the local distributor if we are not the dealer. The distributors we purchase
from are generally easier to deal with as far as returns and warranties than the
manufacturers themselves in some case.
All products (unless specifically stated otherwise), carry an implied,
industry-standard 90-Day warranty against defects due to manufacturing or
failure. Warranty does not include any use of the product that does not fall
into the designed use of the product as intended by the manufacturer.
All parts (except refurbished items) come with a warranty against manufacturer
defect or failure for a period of one year from the date of purchase. This
warranty covers replacement or repair of the product, which is determined by
availability, or vendor, and the time of purchase. Replacement is often used
within 30 days after purchase with the same product or like product when direct
replacement is unavailable. Repair is often necessary for items purchased more
than 30 days prior. Generally all returns should come to Pro Security Access.
DO NOT SEND RETURNS TO THE MANUFACTURER!
Lifetime warranty is provided by some manufacturers. This warranty is for
replacement of like items only. Lifetime warranty does not cover items out of
production if Pro Security Access no longer stocks them. This warranty is valid
only for the original buyer but not transferable. (Lifetime is defined as the
lifetime of the product on the market. Outdated technology is not covered by
lifetime warranty if the item is no longer available on the common market as a
Customer assumes all costs in shipping to us, and we assume the cost in shipping
back to the customer. All replacement/repaired products are shipped UPS Ground
unless a rush is requested. The cost of such a shipping upgrade is to be paid by
the customer prior to shipment. See the Pro Security Access